Senior Director, Operations (Marketing)

TL;DR

Senior Director of Operations (Marketing): Owning the operational engine of the Bratislava business, including processes, tools, financial controls, and strategic planning rhythms with an accent on P&L ownership and business steering. Focus on optimizing the operational backbone, managing local P&L, and aligning client pipeline with team capacities.

Location: Hybrid in Bratislava, Slovakia (3 home office days per week). International relocation support can be agreed on if needed.

Salary: from 3800 EUR gross per month

Company

An ecommerce growth partner that leverages proprietary technology and performance marketing to accelerate brands on a global scale.

What you will do

• Own the operational backbone, including process design for client work and management of the toolstack (HubSpot, Asana, Harvest, etc.).
• Manage the local Bratislava P&L, producing financial reporting and leading annual and quarterly budgeting processes.
• Collaborate with the Managing Director and Global CEOs to steer business development and track team capacities.
• Oversee the local group OKR process and strategic planning cycles to ensure goal alignment and course-correction.
• Manage relationships with local external partners, including tax consultants, legal counsel, and landlords.
• Roll out and analyze the bi-annual Client Satisfaction Survey to improve service quality.

Requirements

• Several years of experience as Head of Operations, Operations Lead, or COO, ideally within professional services, consulting, or agencies.
• English: Minimum C1 level proficiency (written and oral) is required.
• Strong analytical mindset with expertise in P&L management and business controlling.
• Ability to design strategic frameworks, OKR cycles, and multi-quarter business views.
• Exceptional organizational skills and the ability to operate independently in a high-stakes environment.

Nice to have

• Proficiency in Slovak for coordinating with local partners.
• Hands-on experience with HubSpot, PandaDoc, Harvest, Asana, and AI productivity platforms (Claude, Langdock).
• Experience working in matrixed international organizational structures.
• Background combining financial controlling with cross-functional operations.

Culture & Benefits

• Standard employment contract (TPP) with flexible working hours and a hybrid model (3 home office days).
• Extra vacation days, 100% pay on sick leave for the first 2 days, and private pension contributions.
• Unlimited education budget and 2 hours of fixed weekly time for learning.
• Full coverage of meal contributions and a Multisport Card.
• Unique perks including a summer office in Paris and a dog-friendly work environment.
• Employee Wellbeing Program featuring Work & Life Coaching and Counselling.

Hiring process

• First Chat: 30-minute introductory call with the People & Culture team.
• Second Chat: 1-hour interview with the potential Manager.
• Practical Assignment: 2-hour case study preparation followed by a 1-hour delivery session with senior managers.