Dedicated Linux Desktop & Devices Support Engineer (Linux)

TL;DR

Dedicated Linux Desktop & Devices Support Engineer (Linux): Providing high-level technical support for Ubuntu's desktop and server stack with an accent on problem qualification and resolution. Focus on investigating complex OS bugs, analyzing stack traces, and ensuring SLA compliance.

Location: Home-based in Singapore

Company

Canonical is a leading provider of open source software and operating systems, best known for publishing Ubuntu.

What you will do

• Investigate and resolve complex customer problems related to Canonical's portfolio of products.
• Own and manage support cases from qualification to resolution according to SLAs.
• Engage directly with customers via phone, ticketing systems, and remote sessions.
• Contribute to and maintain the internal and external knowledge base articles.
• Participate in a regular weekend working rotation.
• Collaborate with senior engineers to escalate and fix Ubuntu development issues.

Requirements

• Must be home-based in Singapore
• Professional written and spoken English (C1+)
• Undergraduate degree in a technical subject or equivalent experience.
• Proven experience in Linux troubleshooting, including log analysis and editing configuration files.
• Experience with Linux integration (authentication/directory services, network file systems).
• Fundamental programming skills in any language.
• Ability to travel internationally twice a year for company events

Culture & Benefits

• Fully distributed work environment with twice-yearly in-person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation and performance reviews.
• Comprehensive leave package including annual holiday, maternity, and paternity leave.
• Travel perks including Priority Pass and long-haul upgrades for company events.
• Employee Assistance Programme (EAP).