Head of Wallet Operations (Web3)

TL;DR

Head of Wallet Operations (Web3): Managing the operational lifecycle of the CEX crypto wallet system with an accent on deposit/withdrawal security, blockchain monitoring, and risk mitigation. Focus on optimizing wallet infrastructure, coordinating network upgrades, and driving CEX business growth strategy.

Location: Remote (Asia)

Company

Leading global blockchain ecosystem and the world’s largest cryptocurrency exchange by trading volume and registered users.

What you will do

• Act as the product owner for CEX crypto deposit, withdrawal, and safekeeping services.
• Oversee daily operations of exchange wallets, including monitoring blockchain transactions to ensure uptime and resolve failures.
• Coordinate and execute network upgrades, token events, and rigorous technical testing.
• Develop and implement risk mitigation safeguards and collaborate with stakeholders to respond to incidents.
• Optimize and automate internal processes to enhance operational efficiency and user experience.
• Drive CEX business growth strategies and integrate new products to expand market share.

Requirements

• 8+ years of experience in Product or Operations Management.
• 5+ years of experience in crypto wallet operations or blockchain infrastructure.
• Deep familiarity with blockchain technologies such as EVM, Polkadot, and Cosmos.
• Expertise in wallet infrastructure, including nodes, signing services, MPC, HSM, and custody models.
• Proficiency with DeFi protocols and on-chain analysis tools.
• Ability to thrive in a high-pressure, 24/7 crypto environment.

Nice to have

• Experience in Traditional Finance (TradFi) specifically within Issuer Services & Custody.

Culture & Benefits

• Opportunity to shape the future of a world-leading blockchain ecosystem.
• Work within a user-centric global organization featuring a flat structure and high autonomy.
• Collaborative environment with world-class talent in an innovative, results-driven workplace.
• Competitive salary and comprehensive company benefits.
• Flexible work-from-home arrangements.