Senior Human Factors Researcher (Product Design)

TL;DR

Senior Human Factors Researcher (Product Design): Leading end-to-end research initiatives focused on physical product interactions and usability, partnering with cross-functional teams to inform product strategy and validate design decisions. Focus on translating human-centered insights into actionable recommendations for hardware and software products, shaping intuitive, high-quality member experiences.

Location: Must be prepared to work in person at WHOOP Labs in Boston, MA five days per week. Must be prepared to relocate if necessary to work out of the Boston, MA office.

Salary: $90,000 - $130,000

Company

WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

What you will do

• Own end-to-end design research for hardware programs, including early-stage requirements generation, color/material/finish evaluation, prototype exploration, and competitive benchmarking.
• Design, execute, and synthesize usability and human factors studies focused on physical product interactions across the product lifecycle.
• Lead reporting and communication of research insights with a focus on hardware design, usability, and member experience.
• Support research protocol design and evaluation of software experiences, directional prototypes, and emerging product concepts.
• Prioritize research opportunities and findings in a cross-functional environment, partnering closely with Industrial Design, Engineering, Product Management, and other stakeholders.

Requirements

• Bachelor’s or Master’s degree in Industrial Design, User Experience, Human-Computer Interaction (HCI), Human Factors, Psychology, Design Research, or a related field.
• 3–5 years of experience conducting product research in an applied research, human factors, usability, or user-centered design environment.
• Experience utilizing mixed-methods research approaches for consumer technology, wearable devices, health products, or related experiences.
• Demonstrated ability to independently design, execute, and synthesize research studies that drive product and design decisions.
• Strong communication and storytelling skills, with experience presenting insights to cross-functional stakeholders and leadership.
• Strong attention to detail, organizational skills, and ability to manage multiple projects in a fast-paced environment.

Nice to have

• Experience working directly with study participants or customers in research, service, or participant-facing environments.
• Professional, collaborative, and proactive approach to cross-functional partnership.

Culture & Benefits

• Competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
• Equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.