Provider Service Representative (Healthcare)

TL;DR

Provider Service Representative (Healthcare Insurance): Maintain and follow up on assigned provider accounts in the health insurance overpayment recovery process with an accent on initiating calls, handling disputes, and updating account statuses. Focus on responding to inquiries, preparing notifications, and meeting daily call and talk-time quotas.

Salary: $15-$18 per hour (DOE)

Company

Leading provider of debt recovery and financial solutions, owning and operating Brown & Joseph, Paragon, NEIS, and SubroIQ.

What you will do

• Maintain and follow up on assigned provider accounts daily.
• Initiate and receive calls to/from healthcare providers to discuss overpayment balances.
• Update account statuses, enter notes, and manage inquiries in the CollectOne system.
• Prepare and send overpayment notifications and invoices via fax, email, or FedEx.
• Respond to provider emails and voicemails throughout the day.
• Handle verbal and written provider disputes or refund information requests.
• Meet and exceed daily call and talk-time quotas (85–100 calls, 170–220 minutes).

Requirements

• High school diploma or equivalent required; college coursework preferred.
• Strong verbal communication skills and phone presence.
• Attention to detail and proficiency in note-taking and database entry.
• Basic understanding of healthcare and insurance overpayments preferred.
• Maintain professional demeanor and confidentiality at all times.

Nice to have

• Prior experience in medical billing, insurance, or collections.

Culture & Benefits

• Benefit package with health, dental, vision, life, and disability coverage options.
• 401(k) retirement plan with company matching.
• Generous paid time off - start with 18 days per year.
• Paid holidays immediately upon hire - 7 standard + 2 floating holidays.