Customer Experience Project and Technology Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Experience Project and Technology Manager (Aviation): Leading projects to improve customer experience across touchpoints through technology adoption and process enhancements with an accent on customer journey optimization and cross-functional alignment. Focus on analyzing feedback data, implementing tech solutions, and delivering measurable improvements in satisfaction metrics.
Location: Based in Budapest, Hungary
Company
Leading European low-cost airline with over 8,000 employees from 110+ nationalities, focused on affordable air travel and sustainability.
What you will do
- Lead customer experience improvement projects from planning to execution, ensuring on-time and on-budget delivery.
- Coordinate with internal teams and external stakeholders to identify and implement technology-driven enhancements.
- Oversee adoption of new technologies to streamline customer service workflows and tools.
- Analyze customer feedback and data to pinpoint pain points and develop strategies for seamless multi-channel experiences.
- Collaborate with marketing, IT, operations, and other departments to align initiatives with business goals.
- Monitor project progress, provide updates to senior management, and report on impact to customer satisfaction.
Requirements
- Fluent English (written and spoken)
- 3-5+ years overall experience, including 2+ years in project management, preferably in customer experience or technology roles.
- Proven track record managing multiple projects simultaneously.
- Strong understanding of customer experience principles and technology solutions.
- Proficiency in project management tools and software.
- Bachelor’s or Master’s degree.
Nice to have
- Experience in aviation or similar industries.
Culture & Benefits
- Diverse and inclusive team environment with values of inclusivity, positivity, dedication, integrity, and sustainability.
- Extensive training and development opportunities for career growth.
- Occasional travel opportunities.
- Challenging roles in a rapidly expanding airline.
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