Fraud Operations Lead (Fintech)

TL;DR

Fraud Operations Lead (Fintech): Shaping the evolution of fraud operations as Klarna scales, focusing on improving teams, processes, and tools to deliver efficient, high-quality outcomes across consumer and partner fraud. Focus on identifying inefficiencies, optimizing processes, and acting as a bridge between fraud operations and the broader fraud function.

Location: Onsite in Stockholm

Salary: kr 62,955 SEK - kr 71,769 SEK

Company

Klarna is a company in Business Operations.

What you will do

• Own and evolve Klarna’s fraud operations framework, leading a team of specialists.
• Work closely with external vendors while retaining internal expertise.
• Identify inefficiencies and optimize processes to increase consistency and effectiveness across operations.
• Act as the bridge between fraud operations and the broader fraud function, including prevention, detection, and investigation.

Requirements

• 5+ years of experience in fraud operations within fintech, payments, or a similar environment.
• Proven experience managing teams while contributing to hands-on operational work.
• Strong experience in process improvement, with the ability to identify inefficiencies and implement scalable solutions.
• Familiarity with fraud tooling, case management systems, and both manual and automated workflows.
• Data-driven mindset with experience defining KPIs and using insights to guide decisions.
• Strong communication skills with the ability to engage stakeholders at different levels.

Nice to have

• Certification such as Certified Fraud Examiner (CFE) or equivalent.
• Experience in outsourcing or vendor-managed operations environments.
• Exposure to fraud prevention, detection, or investigation functions.
• Experience influencing tooling or automation improvements.
• Background in scaling operations in a high-growth environment.

Culture & Benefits

• Explore Klarna's career site to learn more about the company and what it’s like to work there.