Agent Success Manager (AI)

TL;DR

Agent Success Manager (AI): Guiding enterprise customers through deployment, adoption, and value realization of AI agents with an accent on building strategic partnerships and influencing product strategy. Focus on co-piloting deployment journeys, continuous learning of product features and AI industry context, and identifying technical improvement opportunities.

Location: This is a fully in office role based in our San Francisco headquarters.

Salary: $160K-$220K OTE + equity

Company

Decagon is a leading conversational AI platform company empowering brands to deliver concierge customer experiences.

What you will do

• Shape the Agent Success function and its operations.
• Build meaningful and long-lasting partnerships with customers, acting as their strategic advisor.
• Co-pilot customers through their deployment journey from scoping to full adoption.
• Continuously learn product features, functionality, and wider AI industry context.
• Communicate expertly with customer stakeholders from individual contributors to C-level executives.
• Collaborate with Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap.

Requirements

• 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
• Proven experience managing large customers and driving highly visible projects involving multiple stakeholders.
• Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences.
• Strong interpersonal, persuasion and teamwork skills.
• Business understanding of GTM sales teams and processes.
• Strong technical acumen and passion for the overall agent building process.

Nice to have

• Familiarity with Agentic AI tool deployments in large organizations.
• Working knowledge of Customer Support processes, systems, and best practices.
• Experience in a high-growth startup environment.
• Bachelor's degree in Science, Technology, Engineering, Math or similar fields.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits.
• Flexible vacation policy—take what you need to recharge.
• Daily meals and snacks to keep you energized and focused.
• In-office company driven by values: customers are everything, relentless momentum, winner’s mindset, and stronger together.