Head Of Customer Success (Fintech)

TL;DR

Head Of Customer Success (Fintech): Lead and manage a Customer Success Team, develop and implement strategies aligned with business goals, and analyze platform analytics with an accent on client performance and team KPIs. Focus on building processes, cross-functional collaboration, and driving customer success initiatives in a high-risk payment solution environment.

Location: Onsite in Cyprus

Company

hirify.global is a cutting-edge payment solution provider tailored for high-risk industries.

What you will do

• Lead and manage the Customer Success Team, including hiring and training.
• Develop and implement comprehensive Customer Success strategies aligned with company goals.
• Analyze and report on CRM, Gateway, and Back-Office platform analytics and team KPIs.
• Collaborate with Sales and Technical Support teams to drive customer success initiatives.
• Identify upselling opportunities aligned with client goals.
• Represent the company at local and international events and conferences.

Requirements

• Must be fluent in English.
• Minimum 3 years experience in the Payment Industry or Fintech, preferably at a Payment Service Provider.
• Experience communicating with department heads in a B2B environment.
• Experience overseeing external Account Management communications.
• Bachelor’s degree in Business Administration or similar is advantageous.

Culture & Benefits

• Dynamic team in a fast-paced working environment.
• Competitive salary depending on experience.
• Continuous opportunities for growth and career development.
• Participation in international events.
• Team building activities.