Senior Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Support Engineer (System Engineering): Provide expert technical support and troubleshooting for OpenAI's API platform, focusing on monitoring, incident response, and automation to ensure reliability for strategic enterprise customers. Focus on designing operational processes, real-time incident coordination, and leveraging AI to scale support operations.
Location: Dublin, Ireland with hybrid work model (3 days onsite per week) and relocation assistance
Company
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity by pushing AI capabilities and deploying safe AI products.
What you will do
- Serve as a top technical expert and last line of defense for troubleshooting OpenAI's API platform.
- Design and run operational monitoring and alerting workflows to detect customer-impacting issues in real time.
- Collaborate with engineering teams to ensure operational readiness for new features and strategic customer needs.
- Lead incident response processes including coordination, root cause analysis, and follow-ups.
- Analyze operational metrics and recommend improvements to monitoring and support workflows.
- Provide support coverage during holidays and weekends as needed.
Requirements
- Location: Must be based in or willing to relocate to Dublin, Ireland
- Bachelor’s degree in Computer Science or related field with strong software engineering foundation.
- 5+ years experience in technical operations roles such as SRE/NOC with complex troubleshooting skills.
- Deep knowledge of monitoring, alerting, observability, and incident management best practices.
- Proficiency in scripting or software engineering (e.g., Python) for automation.
- Strong understanding of cloud infrastructure and distributed systems fundamentals.
- Excellent cross-functional communication skills for technical and non-technical stakeholders.
Culture & Benefits
- Medical, dental, and vision insurance for employees and families.
- Mental health and wellness support.
- PRSA plan with 6% employer matching.
- Unlimited time off policy.
- Annual learning and development stipend ($1,500 USD equivalent).
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